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FAQs

Is item available for sale?

If item is not marked Out of Stock, it is available for purchase
 

Where do you ship?

We only ship to 48 contiguous states. We do not ship to HI, AR, PR, and P.O. Box.

When will I receive my item?

Items process within 4 days (excluding weekends and holidays), and transit time is between 3-5 days after this. Speed of delivery depends on geographical location of customer.
 

How can I check the status of my order?

Tracking information is provided with all orders.
 

What forms of payment do you accept?

Visa, Mastercard, American Express, Paypal
 

My items arrived damaged, what should I do?

Please contact us immediately, within 48 hours receiving the order, at sales@items-needed.com Please provide us with your order number and some photos of the damaged product/s.

I received incorrect item/s. What should I do?

Please contact sales@items-needed.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

I put the wrong email address on my order, please help!

Please be careful when entering your shipping address, All Items Needed will not be responsible for orders sent to the incorrect delivery address provided by the customer.

What's the return policy?

Our policy lasts 30 days. If 30 days have gone by since the date your order was delivered, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

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